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Helpful Info

At NobleKnits, our goal is to provide you with fast, friendly service, great products, and no hassle returns. If you have additional questions not answered below, please feel free to contact us.

Email: customerservice@nobleknits.com | Online Contact Us Form  | Toll free at 1-866-86-KNITS (866-865-6487)

Free US Shipping NobleKnits International Shipping NobleKnits Returns and Exchanges

Free Shipping on all US Orders!

Unlike many other web sites that have special rules and lots of fine print, Nobleknits.com offers FREE SHIPPING on all domestic orders placed on our website, with no minimum order sizes or special exceptions. Just because shipping is free, doesn't mean it should take a long time. Nobleknits.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3-6 business days. Orders are shipped via US First Class or UPS depending on the product(s) ordered.

Need faster delivery? It's now available in addition to our free shipping options. During the checkout process, you will be prompted to choose one of these options and shipping is automatically calculated for you at that time. You'll also be able to choose:

  • US Priority Mail 2-3 business days
  • UPS (3 Day Select)
  • UPS (2nd Day Air)
  • UPS (Next Day Air)

International Shipping Available

YES! NobleKnits ships to most countries around the world! We ship using USPS Mail which generally takes 6-12 business days.

International Shipping Rates are based on weight and calculated for you automatically at checkout.

May I place my order over the telephone? 

For your convenience, you may choose to place your order over the telephone. Call us toll free at 1.866.86.KNITS. MasterCard, Visa, American Express, or Discover Card accepted on phone orders.

What credit cards do you accept online? 

For fastest delivery, purchase securely online using MasterCard, Visa, American Express, or Discover Card. You may also use your PayPal account. **Please do not send credit card info via email, use our shopping cart. It is a secure online ordering system.

Do you wind yarns?

Do you hate to wind hanked yarn into a ball? We can do that for you! If you would like us to wind yarn hanks, we now offer a yarn winding service for just $2/hank. Allow extra time for processing this service. Please note wound hanks are NOT returnable. Get more details about our Yarn Winding Service>>

Do you take returns or exchanges? 

You may return most new, unopened items within 30 days of delivery for a full refund. If we receive your return after 30 days, you will receive a store credit for the amount returned.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

How Do I Return an Item?

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Ship returns to: 

NobleKnits
967 E. Swedesford Road
Suite 410
Exton, PA 19341



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